Activexperts Support Pages
ActiveXperts Support Pages


Q6500005: I want to upgrade to the latest version. What is the procedure for that?

There's no need to reconfigure the checks. With ActiveXperts, you can always import the configuration of a previous version.

First, make sure you have a maintenance contract. A maintenance contract includes: free updates/upgrades and unlimited support. During the first year after purchase, maintenance is free. Your license certificate states when maintenance expires.

To upgrade, do the following:

  1. Make a backup of your current configuration. Use the Backup (or Export) command from the File menu to do so
  2. Uninstall all 'ActiveXperts Network Monitor Manager' applications on the remote PCs that have the Manager application installed. Use the 'Add/Remove Programs' applet in the Control Panel of the remote PC(s) to start the Uninstallation process
  3. Uninstall 'ActiveXperts Network Monitor' on the monitoring server using the 'Add/Remove Programs' applet in the Control Panel of the server
  4. Reboot the system!
  5. Download the latest version of ActiveXperts Network Monitor and start the installation;
  6. Once the installation has completed, Restore the configuration that was saved in step 1)

When you install Network Monitor in the same directory as the previous Network Monitor version, the configuration is automatically converted. Otherwise, you need to import the previous configuration.
To (re)install the manager application on remote PC(s), you must (re)create the share in the Remote Manager tab of the 'Remote Management' dialog (Tools menu).

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