Knowledge Base FAQ Item #7520030

Q7520030: I'm using SMS messaging to notify my operators. It looks like SMS messages are sent out, but we do not receive SMS messages on our mobile phones. What can be the problem?

A: It is very important to use the right format for the recipient ID. Some providers require a country code, some don't. A provider very often accepts any recipient ID, processes it and reports that there's no problem, but actually doesn't send it out because of a bad format. For instance, when you are located in the UK (+44), you should try the following formats:

• 12345678
• 4412345678
• 004412345678