Knowledge Base FAQ Item #6600100

Q6600100: When I click on the 'service' icon in the ActiveXperts Network Monitor toolbar, I cannot stop or start the ActiveXperts Network Monitor Engine service with error "Unable to execute command. Make sure you are an Administrator". What can I do?

There can be two reasons for that:

• You're not logged on as an Administrator. You must be an Administrator of the computer in order to query/stop/start a service;
• Windows UAC (User Access Control) requires you to use the 'Run As Administrator' option in order to stop/start the service. One way to do this is, is by pressing the SHIFT key and hold while you right-click the Manager shortcut item in Windows Start menu. Then, choose 'Run As Administrator'.