Knowledge Base FAQ Items

Q7810050: I want to change the layout of Web Access. Is there any guide?
Yes, please check the following section in the manual: Customizing Web Access
Network Monitor > Web Access

Q7810040: I made a mistake during customization of Web Access. I want my original '_installer' folder back. Is there a way to achieve this?
Yes, that is possible. Simply delete the whole 'WebRoot' folder (i.e. delete 'C:\ProgramData\ActiveXperts\Network Monitor\WebRoot\') and the ActiveXperts Network Monitor Engine service will recreate the 'WebRoot' folder together with its 'WebRoot\_installer' subfolder.
Network Monitor > Web Access

Q7810020: Web Access is working well, except for the Graphs. When I click in a Check's Graph in my browser, no Graph is displayed. But Graphs are working fine from the Manager application on my PC. Whats' wrong?
The web based graph module uses classic ASP to generate the data to your browser. Most likely, you're using a trusted connection to your MS SQL Server database, but IIS/ASP does not have permissions on the database. So, please check the connection string. You can configure it from the ActiveXperts Reports&Graphs Configration Tool from the 'Tools' menu in the Manager. If it is a string like: Driver={SQL Server};Server=SQLSERVER01;Trusted_Connection=yes;Database=ActiveXpertsNM you should either...
Network Monitor > Web Access

Q7810030: What is the purpose of the '_installer' Folder in Web Access?
The 'WebRoot\_installer' folder contains all Web Access source files. All Web Views have duplicate, identical HTML files, all copied from the '_installer' folder. So, if you want to modify/customize Web Access, you should make your changes in the '_installer' folder. After all changes have been done, you must delete all Files and Folders in 'C:\ProgramData\ActiveXperts\Network Monitor\WebRoot\' folder EXCEPT the '_installer folder'. The Engine will then regenerate all files and subfolders in 'C:\P...
Network Monitor > Web Access