Q7780018: When running a new report or graph, I get Error 20016: "Check ID(s) do not exist in the "Checks" table in the Statistical Database."
This problem sometimes occurred in v.2015 build 830.50628 or older. If you're not that build level, please download the product from the ActiveXperts web site and re-install, as described in Q6500005.
Reason for this problem is the fact that some (new) CheckTypes records are missing in the MS SQL or MySQL statistical database. Or else the CheckTypes table misses the 'GraphEnabled' BIT field, which can be altered manually from MS SQL Management Studio.
If the problem persists, please create directo...
Network Monitor > MiscQ7780030: My statistical data is logged only once per 5 minutes. How can I increase this frequency so I can make more accurate Reports and Graphs?
It is true that statistical data - used by the Report and Graph Tools - is logged only once per 5 minutes (default). Statistical data is also logged at every state transition (e.g. transistion from success to failure).
You can adjust the following registry values in the 'HKEY_LOCAL_MACHINE\SOFTWARE\ActiveXperts\Network Monitor\Stats\' key in order to increase the logging frequency:
RpLogFrequencySecs - Report Log frequency seconds. Default value is 300
GrLogFrequencySecs - Graph Log frequency...
Network Monitor > Misc Q7780015: I want to schedule my reports so that reports are generated automatically, once every week and every month. Is this possible?
Yes that is possible. You must use the command-line utility 'AxRgCmd.exe' (or 'AxRgCmd32.exe' for 32-bits) to create reports without user intervention. You can use this 'AxRgCmd.exe' (or 'AxRgCmd32.exe') from the Windows Task Scheduler to create reports automatically and send the reports to a group of e-mail recipients.
The 'AxRgCmd.exe' (or 'AxRgCmd32.exe') utility requires a few parameters. There are a few batch jobs (.cmd) included with the product. Each batch jobs use the 'AxRgCmd.exe' (or 'AxRgC...
Network Monitor > Misc Q7780010: Can I customize the HTML reports?
Yes you can. The HTML report is based on the XSL stysheet that you define in the 'ActiveXperts Reports and Graphs Configurator' tool. Feel free to modify the underlying XSL stylesheet to modify make-up, sorting of data, filtering of data, etc.
Network Monitor > Misc Q7780012: I'm attempting to print a Network Monitor Report, however the bar graphs don't show up. How can I enable the graph bars on a report?
When you print the report, the graph bars on the document indicating the up/downtimes of the checks may not appear on the printed paper.
This is because 'Backgroud Printing' is disabled in an internet Browser by default.
To enable background Printing in Internet Explorer, choose 'Internet Options' from the 'Tools' menu, and enable 'Print background colors and images' from the 'Advanced' tab.
To enable background printing in Mozilla Firefox, choose 'Page Setup' from the 'File' menu and enable 'P...
Network Monitor > Misc Q7780011: Can I customize the PDF reports?
Yes you can. The PDF report is based on the XSL stysheet that you define in the 'ActiveXperts Reports and Graphs Configurator' tool. Feel free to modify the underlying XSL stylesheet to modify make-up, sorting of data, filtering of data, etc.
Network Monitor > Misc Q7780020: I want to create a new report. I want to show monitor checks per customer. Can you tell me how I should achieve this?
You should create a new XSL stylesheet. This style sheet is the layout for your new reports. Please visit the online Custom XML Reports page for details. The page describes how to create a new XML Report.
Network Monitor > Misc Q7780200: When hovering the mouse over a Graph to get the tooltip of time and data, the CPU utilisation increases and takes all CPU of one core. Is this a bug?
This is indeed a known issue in the Graph control that we are using. There no solution for that available yet.
Network Monitor > Misc
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