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Q7020010: I'm having problems monitoring services on a remote Windows server. How can I troubleshoot?
ActiveXperts uses WMI (Windows Management Instrumentation) to collect data about (remote) Windows machines. WMI is part of Windows operating systems and installed by default. First check out the following: WMI can use WinRM (preferred), or DCOM (legacy). In ActiveXperts, the WMI operation mode can be set per server. By default, the global WMI operation mode is used; see Tools->Options->{Windows Machines} in the Manager application. Ensure that Windows WMI services are running on the monitoring...
Network Monitor > Monitoring Services

Q7020020: I'm still having problems monitoring Windows services. I tried the Windows WMIC utility but I'm still not able to find the reason.
First, make sure you've tried WMIC. See FAQ #7020010. If that doesn't help you out, please try the Service Diagnostic Tool. You can launch it from the ActiveXperts Manager's menu: Tools->Diagnostic Tools->Service Diagnostic Tool The tool generates a log file. Please send the log to support@activexperts.com.
Network Monitor > Monitoring Services

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