ActiveXperts Privacy & Security Policy
Data protection
ActiveXperts Software appreciates your interest in its products and your visit to this website. Your privacy is important to us and we want you to feel comfortable visiting our site, using our products, being our customer. The protection of your privacy in the processing of your personal data is an important concern to which we pay special attention during our business processes. Personal data collected during visits to our websites are processed by us according to the legal provisions valid for the countries in which the websites are maintained. Our data protection policy is also based on the data protection policy applicable to ActiveXperts Software.
ActiveXperts Software Data Protection Policy
The ActiveXperts Software website may include links to other websites which are not covered by this privacy statement.
Collection and processing of personal data
When you visit our website, our web server does not store any details of your visit. The only information gathered is the information gathered by Google Analytics. We refer to the Google Analytics terms of servive and privacy policy : https://www.google.com/analytics/terms/us.html
Use and passing on of personal data and limitation of use to specific circumstances
ActiveXperts Software uses your personal data only to the extent necessary for the purpose of technical administration of the website, for customer management, for product surveys, and for marketing.
Personal data is transferred to state organizations and authorities only within the scope of mandatory national provisions of law. We have placed our employees, agencies and dealers under a duty of confidentiality.
Scope of data
ActiveXperts Software is only storing the absolute minimum data for identifying customers and purchased products. The data stored is limited to: Company name (when applicable), customer name, customer email address, name of product(s) purchased, date of purchase and account login code. To facilitate an easy login on the website, a cookie is used with an access token for the website. No other data is stored in the cookie or other browser storage. For license key generation for purchased products, the operating system username, machinename, IP address and IDE information where the product is installed is used.
Exchange of data
ActiveXperts Software does not exchange any of our customer data with other parties. All information is treated with full confidentiality. ActiveXperts Software employees contracts have a clause governing confidentiality and security policy.
Infrastructure
ActiveXperts Software servers are only in offices Belgium and at a hosting company Germany. ActiveXperts Software has a GDPR compliant Data Processing Agreement (DPA) with the hosting company. All servers, machines, devices at ActiveXperts Software are password protected and in locked rooms.
Opt-in
ActiveXperts Software applies an opt-in policy for every form of using your data to contact you. Without your opt-in, ActiveXperts Software will never send you unsollicited email.
Choice
We would like to use your data to inform you about our products and services and, if applicable, to ask you about them. Of course, participation in such activities is voluntary. If you do not wish to take part, you can notify us at any time so that we can exclude your data accordingly.
ActiveXperts Software account access
Customers of ActiveXperts Software have a user account to log in to our website and have access to purchased products and support.
Emails sent to ActiveXperts Software are treated by the ActiveXperts Software team only. It is the ActiveXperts Software policy to not forward or share emails with 3rd parties unless their is a consent of the person who sent the email. Emails and the data it can contain related to support cases are stored till the support case is resolved. When the support case is resolved, the data is permanently deleted.
Forum
The ActiveXperts Software support forum is a public visible forum. When using the support forum, the customer agrees that the support question is shown in relationship with the person name. No other information than the name and number of support questions asked is publicly displayed.
Cookies
The ActiveXperts Software website only uses cookies for identifying returning customers and facilitating automatic login. Cookies do not contain any personal information and are just an access token.
Security
ActiveXperts Software uses technical and organizational security measures to protect the data supplied by you and managed by us against manipulation, loss, destruction, and access by third parties. Our security measures are continually improved in line with technological developments.
Right to information
On request, ActiveXperts Software or the representative responsible for you will inform you in writing as soon as possible and in accordance with applicable law whether and what personal data relating to you has been stored by us. If you are registered as a user, we also enable you to view the data yourself and, if applicable, to delete or amend it. If incorrect information is stored despite our efforts to ensure that data is accurate and up to date, we will correct it at your request.
Questions
If you have any further questions about the processing of your personal data, you can contact ActiveXperts Software who, along with the team, is available should you have any requests for information, suggestions or complaints.
Should you have questions regarding data protection and privacy of your personal data, you can refer to us: contact@activexperts.com.