ActiveXperts supports any modem that is compliant with both ETSI GSM 07.05 and ETSI GSM 07.07 standards. Please note this doesn't necessarily mean that a modem that is compliant to these standards is automatically a good modem. There are many cheap modems around, with different firmware versions etc. For a list of recommended modems, please click here.
Network Monitor > Notifications - SMS
Q7250056: Which GSM modems do you recommend for ActiveXperts Network Monitor?
For more information on recommended modems for ActiveXperts Network Monitor, click here.
Network Monitor > Notifications - SMS
Q7250060: Is it possible to change the SMSC address stored in my GSM modem ? Q7520010: Is there any additional hardware needed to send out SMS notifications? Q7520015: Which modems are supported for pager messages? Q7520020: I'm using SMS messaging to notify my operators. Can I see what the Network Monitor Service is actually sending to the modem? Q7520025: What SMS number format should I use, should I use the country code as a prefix? Q7520030: I'm using SMS messaging to notify my operators.
It looks like SMS messages are sent out, but we do not receive SMS messages on our mobile phones. What can be the problem? Q7520035: How can I verify that my comport is not already in use? Q7520045: Does SMS Messaging through SMSC providers support USB modems? Q7520050: Can I have a link to the SMS Service Providers in India? Q7521010: When I send a test SMS message using my GSM modem, I get the following error: 30102. What does it mean? Q7521020: When I send a test SMS message using my GSM modem, I get the following error: 30103. What does it mean? Q7521030: When I send a test SMS message using my GSM modem, I get the following error: 30201. What does it mean? Q7521040: When I send a test SMS message using my GSM modem, I get the following error: 11202. What does it mean? Q7521050: When I send a test SMS message using my GSM modem, I get the following error: 30203. What does it mean? Q7521060: I'm using a GSM modem (WaveCom Fastrack). The following error comes up: "Error#30351: Unexpected response from modem". In the log file, I see some undisplayable characters received from the modem. What could be the problem?
You can set the service center address with AT+CSCA in two ways:
Using HyperTerminal; Start Windows' HyperTerminal and type the AT+CSCA command with the requested parameter (see below)
Put the AT+CSCA string in the initialization string of the modem: Network Monitor Manager's Tools->Notifications menu, then select the SMS-tab, Configure Modem button, and then the Advanced button
The syntax for the AT+CSCA command:
<-p>
AT+CSCA="
Network Monitor > Notifications - SMS
Yes, you need a GSM modem.
A GSM modem is a serial- or USB device. It has a slot for a SIM card. You can use a regular SIM card, i.e. the same one as used for mobile phones. You must connect it to the machine where the ActiveXperts Network Monitor service is running.
ActiveXperts recommends the 'SAMBA 75 GSM/GPRS Modem'. It is reliable and has a good price/quality ratio.
ActiveXperts offers a special SAMBA/Network Monitor bundle (artcile# AX007-0250). For more details, click here.
Network Monitor > Notifications - SMS
All Hayes compatible modems are supported.
Network Monitor > Notifications - SMS
You can turn on modem logging for the Network Monitor Engine. To do so, you must enter a valid file name in the following registry entry:
HKLM\Software\ActiveXperts\Network Monitor\Server\Trace\NotifySms
For instance:
c:\notfysms.log
After that, restart the service. After that, all SMS operations will be written to the log file.
Network Monitor > Notifications - SMS
It depends on how you send out SMS messages. Network Monitor supports SMSC service providers, GSM modems and GSM phones. Click here to learn which format you should use.
Network Monitor > Notifications - SMS
A: It is very important to use the right format for the recipient ID.
Some providers require a country code, some don't.
A provider very often accepts any recipient ID, processes it and reports that there's no problem,
but actually doesn't send it out because of a bad format.
For instance, when you are located in the UK (+44), you should try the following formats:
12345678
4412345678
004412345678
Network Monitor > Notifications - SMS
Go to the command prompt and type: echo AT > COM1 . The modem should flash lights.
Network Monitor > Notifications - SMS
Yes, it does, as long as these devices can be referred through a COM port. Most USB modem drivers install a COM port interface on Windows.
Network Monitor > Notifications - SMS
First, check out our SMSC list on our web site to see if a provider for your country is listed. If not, please ask your local Telecom company for a list of SMSC dial-in providers.
Network Monitor > Notifications - SMS
This means that the COM port does not exist. You only get this error if you use a COM port (like COM1) rather than a Windows Telephony device (like 'Standard 9600 bps Modem'). Error 30102 does NOT mean that the port is already in use. If the port would already be in use, you would get another error: 30103.
Network Monitor > Notifications - SMS
This means that the port you are attempting to open is already in use by another application. You only get this error if you use a COM port (like COM1) rather than a Windows Telephony device (like 'Standard 9600 bps Modem').
Check if there's another application that is already using the COM port. In some situations, you may want to benefit from a thing called 'port sharing', where one port can be shared by multiple applications. To benefit from 'port sharing', you must use Windows Telephony devices (lik...
Network Monitor > Notifications - SMS
This means that the Windows Telephony Device you are using, is NOT defined on the computer. You may have made a typing mistake. Error 11201 does NOT mean that the port is already in use (you would get error 11202).
You will never get this error when using direct COM ports (like 'COM1'), but only when using Windows Telephony devices.
Network Monitor > Notifications - SMS
This error only occurs when using Windows Telephony devices (like 'Standard 9600 bps Modem'). The error implies that the Windows Telephony device is valid, but that the associated COM port is either already in use, or does not exist. The error does NOT imply that the Windows Telephony device is invalid (that would give error 30201); it neither implies that the Windows Telephony device is already used (that would give error 30204).
Network Monitor > Notifications - SMS
This error only occurs when using Windows Telephony devices (like 'Standard 9600 bps Modem'). The Windows Telephony device name is valid,. There can be two reasons for this error:
The Windows Telephony device is already in use by another application;
The port speed is wrong; Windows is able to open the port, but is not able to initialize the device properly because of the wrong speed. Make sure that the port speed of the device and the port settings of the Telephony device in the Control Pane...
Network Monitor > Notifications - SMS
Most probably, the baud rate causes the problem: COM port and modem are not sending/receiving at the same speed. We strongly recommend to use 9600bps. Two things you need to do:
Make sure that your COM port is configured to use 9600bps. To do so, open
the Windows Device manager and click on COM1-properties. There you can set
it to 9600bps.
Set the modem to 9600bps. The following FAQ item describes how to set
your modem to a different speed: FAQ#Q4200075.
Network Monitor > Notifications - SMS
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| Click here to view the full list of error codes |