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ActiveXperts Support Pages

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Q6500005: I want to upgrade to the latest version. What is the procedure for that?

Q7900005: What are the licensing options for ActiveXperts Network Monitor and what are the costs?

Q6500003: How do I know what's new in the latest version of the ActiveXperts Network Monitor?

Q7900035: When I buy a license, do I have to pay for future releases?

Q7900030: I want to purchase Network Monitor. Do I need to purchase a separate ActiveXperts SMS Component License it to be able to use SMS notifications? Do I need to purchase any other ActiveXperts components?

Q6600010: When I start the Manager, I get Error '25004 "Unable to open Configuration Database".

Q7250010: With one of my Windows servers, I get the error: "Unable to query the WMI service on computer".

Q7100040: After the upgrade to the latest version, all Sensatronics checks fail.

Q7780018: When running a new report or graph, I get Error 20016: "Check ID(s) do not exist in the "Checks" table in the Statistical Database."

Q6960010: When running a Powershell-based check. I get error: "Execution of PowerShell scripts is disabled on this system."

Q7250005: What ports do I need to open in the firewall to enable communication between the ActiveXperts Network Monitor server and the monitored servers?

Q7900057: I purchased the product, and entered the license key. When I re-open the About box, the license key is not displayed at all. It looks like the product is not activated.

Q7780030: My statistical data is logged only once per 5 minutes. How can I increase this frequency so I can make more accurate Reports and Graphs?

Q6800017: When trying to monitor disk space on a remote workstation, I get the following error: "Result is: Uncertain" with Last Response saying: "Unable to retrieve space for disk [\\Wks001\C$]". What is the problem?

Q6800025: I want to check disk spaces of my LINUX and UNIX servers. Is this possible?

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